At Lovell Hair Extensions, we do not offer refunds; we provide the option to exchange any products with errors or deficiencies within three days of delivery. If any issues arise, please notify us immediately so we can address them as quickly as possible.
Exchange Policy
To ensure a seamless exchange process, we kindly request that any errors or deficiencies in your order be reported within 3 days of delivery. Initiate an exchange request and include details of the issue. Our exchanged products undergo inspection to ensure fair and reasonable terms for customers and businesses – an essential step ensuring no extensions have been installed or modified without authorization.
Before initiating an exchange, please be aware that all products will be inspected to ensure our customers’ integrity and quality. This ensures that we deliver high-quality hair extensions to every one of them.
Once it has been determined that an error or deficiency has arisen and no installation or manipulation has occurred on the product in question, we will issue a store credit equal to its full value, less any delivery fees.
However, if you decide to exchange an item, all associated shipping costs are your responsibility. We suggest choosing a trackable method such as UPS to ensure the product arrives back with us safely.
How to Request for Exchange
To request an exchange, please email our customer service team at Stephanieharris502@gmail.com. Please include:
- Your order number.
- The item(s) you wish to return or exchange.
- The reason for the return or exchange.
Our customer service team will then provide further instructions on how to proceed.
The refund will be processed using the original payment method, and it may take 7-10 business days for the refund to appear in your account.
Exceptions to our Refund/Exchange
Lovell Hair Extensions strives to ensure our customers are completely satisfied with their purchases. However, certain exceptions to our refund/exchange policy must be noted. We cannot accept returns or exchanges on open or used products or any alteration/damage caused by customers. We also do not offer refunds or exchanges on sale or promotional items.
For any assistance regarding this refund/exchange policy, please get in touch with our customer service team, which is available 24-7. For any assistance with this policy, please reach out directly – thank them as soon as possible!
Our commitment to customer satisfaction
At Lovell Hair Extensions, we aim to ensure all our customers are completely satisfied with their purchases. If you have any inquiries about our refund/exchange policy or need any help in any other area of service, do not hesitate to contact our customer service team for assistance – we greatly value and appreciate the business of each of our clients and look forward to serving them.
